Meta launches Meta Business Agent globally on WhatsApp and Instagram DMs, after a two-year pilot of the customer support AI bot in India, Mexico, and others (Ivan Mehta/TechCrunch)

Ivan Mehta / TechCrunch: Meta launches Meta Business Agent globally on WhatsApp and Instagram DMs, after a two-year pilot of the customer AI bot in India, Mexico, and others - For years, WhatsApp has been a communication layer for businesses of all sizes around the world.