Stop Building LLM Wrappers: Domain Knowledge Is the Only AI Moat That Lasts

If you build SaaS, your customers are getting closer to building their own software. A small business owner can describe their workflow to an AI tool and get something working back. The build-vs-buy gap that once kept small businesses reliant on software companies like yours is narrowing. If your only edge is "we added AI," you're already behind. That's a feature announcement written for shareholders, not a strategy built for customers. Working as a software engineering intern at Jobber changed how I think about AI in SaaS.