AI was supposed to prevent downtime. Instead, it’s creating new kinds of outages

Enterprise AI promised executives something close to operational certainty: fewer outages, less human error, and systems capable of catching problems before customers ever noticed. But a new report from the software company Splunk on AI-related downtime suggests those promises are colliding with a messier reality. For businesses, downtime - unexpected interruptions to the software systems and applications that keep operations running - can trigger everything from lost sales to frozen logistics networks and customer backlash.